This SLA is no longer used or applicable
A. The aim of this agreement is to provide an outline of the SCMS (SOE Centralized Management System) that is provided by nofusscomputing.com or NFC from hereon in to Registered End users and SOE PC Owners, thereby ensuring an efficient service and support regime is available as required.
B. This agreement is contingent upon each party knowing and fulfilling their responsibilities and generating an environment conducive to the achievement and maintenance of targeted service levels.
A. The list of responsibilities has been broken down into 4 groups.
B. NFC will do all that is necessary to fulfill its responsibilities within reason, qualifications and permitted time.
C. It is noted that NFC is operated by one person; even tho NFC conducts itself as a business it is neither a business nor a registered company. Their services are provided as part of the owner’s hobby and come with no warranties and may come and go as the owner sees fit. It is also noted that some of NFC responsibilities above may lapse due to the above reasons, but at all times best efforts are to be made to maintain NFC’s end of the deal. This clause is not applicable to any security or privacy related responsibility listed above or required by law.
D. If any user or PC owner fails to maintain their responsibilities it is agreed upon, that usage of the SCMS will cease and the forfeiture of all SCMS software(s) contained within the PC is to occur.
A. For a detailed description of the SCMS/SOE and what is provided, refer to the documentation at http://nofusscomputing.com. This documentation may change from time to time and is the responsibility of all users to remain informed of its contents.
A. Support for the SCMS users is provided and made available for the following items
B. Support can be provided for any other computer issue, at our discretion and may require a donation of $50 p/h. This donation will aid in the upkeep, maintenance and or expansion our services.
C. All support requests are to be made via the user interface at NFC, the support ticketing system.
A. The following list in order of priority, are the methods end users can use to contact NFC.
B. Requesting support by phone is not included.
C. If NFC is required to contact end users then it will be done via their registered E-Mail address, with the exception of an urgent matter requiring immediate attention on their computer.
A. This document may, with or without notification to users, be amended or changed from time to time.
B. It is agreed that the continued use of the SCMS or part there of will be taken as an agreement to this SLA.