Remove Ticket creation #6

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opened 2023-12-14 05:23:35 +00:00 by jon_nfc · 22 comments
jon_nfc commented 2023-12-14 05:23:35 +00:00 (Migrated from gitlab.com)

As ticket creation was added to ansible in nofusscomputing/projects/ansible/ansible_playbooks!47, ticket creation can be removed from this project. As this project is for LDAP Self Service, the creation of tickets in GLPI doesn't form part of this project.

Prior to removing the feature the following items are required:

  • fetch GLPI forms ready for ticket creation

    • nofusscomputing/projects/ansible/ansible_playbooks#13
  • Creation of tickets from form data

    • nofusscomputing/projects/ansible/ansible_playbooks#13
  • processing of tickets for service catalog items

    • nofusscomputing/projects/ansible/ansible_playbooks#10

    • nofusscomputing/projects/ansible/ansible_playbooks#11

    • nofusscomputing/projects/ansible/ansible_playbooks#12

  • Post solution to ticket nofusscomputing/projects/ansible/ansible_playbooks#9

This project also includes the feature to reset or create a temp password for the user. This must also be removed. The following requirements must be met before proceeding:

  • password reset automation
  • temp password creation automation

/cc @jasonpage.tas

As ticket creation was added to ansible in nofusscomputing/projects/ansible/ansible_playbooks!47, ticket creation can be removed from this project. As this project is for LDAP Self Service, the creation of tickets in GLPI doesn't form part of this project. Prior to removing the feature the following items are required: - [x] fetch GLPI forms ready for ticket creation - nofusscomputing/projects/ansible/ansible_playbooks#13 - [x] Creation of tickets from form data - nofusscomputing/projects/ansible/ansible_playbooks#13 - [ ] processing of tickets for service catalog items - nofusscomputing/projects/ansible/ansible_playbooks#10 - nofusscomputing/projects/ansible/ansible_playbooks#11 - nofusscomputing/projects/ansible/ansible_playbooks#12 - [ ] Post solution to ticket nofusscomputing/projects/ansible/ansible_playbooks#9 This project also includes the feature to reset or create a temp password for the user. This must also be removed. The following requirements must be met before proceeding: - [ ] password reset automation - [ ] temp password creation automation /cc @jasonpage.tas
jon_nfc commented 2023-12-14 05:23:36 +00:00 (Migrated from gitlab.com)

marked this issue as related to nofusscomputing/projects/ansible/ansible_playbooks#10

marked this issue as related to nofusscomputing/projects/ansible/ansible_playbooks#10
jon_nfc commented 2023-12-14 05:23:36 +00:00 (Migrated from gitlab.com)

marked this issue as related to nofusscomputing/projects/ansible/ansible_playbooks#11

marked this issue as related to nofusscomputing/projects/ansible/ansible_playbooks#11
jon_nfc commented 2023-12-14 05:23:36 +00:00 (Migrated from gitlab.com)

marked this issue as related to nofusscomputing/projects/ansible/ansible_playbooks#12

marked this issue as related to nofusscomputing/projects/ansible/ansible_playbooks#12
jon_nfc commented 2023-12-14 05:23:36 +00:00 (Migrated from gitlab.com)

marked this issue as blocked by nofusscomputing/projects/ansible/ansible_playbooks#9

marked this issue as blocked by nofusscomputing/projects/ansible/ansible_playbooks#9
jon_nfc commented 2023-12-14 05:23:36 +00:00 (Migrated from gitlab.com)

marked this issue as blocked by nofusscomputing/projects/ansible/ansible_playbooks#13

marked this issue as blocked by nofusscomputing/projects/ansible/ansible_playbooks#13
jon_nfc commented 2023-12-14 06:26:23 +00:00 (Migrated from gitlab.com)

mentioned in merge request nofusscomputing/projects/ansible/ansible_playbooks!48

mentioned in merge request nofusscomputing/projects/ansible/ansible_playbooks!48
jon_nfc commented 2023-12-14 10:05:58 +00:00 (Migrated from gitlab.com)

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@6ed2d270356f4e73b067f28e7005f0fc1b2a0fe0

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@6ed2d270356f4e73b067f28e7005f0fc1b2a0fe0
jon_nfc commented 2023-12-14 10:19:03 +00:00 (Migrated from gitlab.com)

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@60bc3999866f2cb309a89a1055ba8ca7412944b3

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@60bc3999866f2cb309a89a1055ba8ca7412944b3
jon_nfc commented 2023-12-14 10:23:00 +00:00 (Migrated from gitlab.com)

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@990b075fd3fbe98649d582feafb33e697b6ff838

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@990b075fd3fbe98649d582feafb33e697b6ff838
jon_nfc commented 2023-12-14 11:50:38 +00:00 (Migrated from gitlab.com)

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@103e96d2ba2bbaaebbef50e520b9256a00fbf30b

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@103e96d2ba2bbaaebbef50e520b9256a00fbf30b
jon_nfc commented 2023-12-14 11:56:23 +00:00 (Migrated from gitlab.com)

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@31eedda23a554147119e4b25808198c19babb36f

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@31eedda23a554147119e4b25808198c19babb36f
jon_nfc commented 2023-12-14 14:08:52 +00:00 (Migrated from gitlab.com)

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@05a9cd862a302c09f7766c2797441184d7bec423

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@05a9cd862a302c09f7766c2797441184d7bec423
jon_nfc commented 2023-12-14 14:08:52 +00:00 (Migrated from gitlab.com)

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@786a25e00ea3477e2abb2b0c2ac55f4985e2b10d

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@786a25e00ea3477e2abb2b0c2ac55f4985e2b10d
jon_nfc commented 2023-12-14 14:18:14 +00:00 (Migrated from gitlab.com)

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@34705dd253a096ad2a15b9385517501d1070dfe8

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@34705dd253a096ad2a15b9385517501d1070dfe8
jon_nfc commented 2023-12-14 14:39:53 +00:00 (Migrated from gitlab.com)

marked the checklist item fetch GLPI forms ready for ticket creation as completed

marked the checklist item **fetch GLPI forms ready for ticket creation** as completed
jon_nfc commented 2023-12-14 14:40:05 +00:00 (Migrated from gitlab.com)

assigned to @jon_nfc

assigned to @jon_nfc
jon_nfc commented 2023-12-14 15:16:10 +00:00 (Migrated from gitlab.com)

marked the checklist item Creation of tickets from form data as completed

marked the checklist item **Creation of tickets from form data** as completed
jon_nfc commented 2023-12-14 15:17:06 +00:00 (Migrated from gitlab.com)

tasks completed in nofusscomputing/projects/ansible/ansible_playbooks!48

tasks completed in nofusscomputing/projects/ansible/ansible_playbooks!48
jon_nfc commented 2023-12-14 16:22:39 +00:00 (Migrated from gitlab.com)

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@fd97d66865eb444104bb7cedbfb68082f68f40bc

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@fd97d66865eb444104bb7cedbfb68082f68f40bc
jon_nfc commented 2023-12-14 16:23:03 +00:00 (Migrated from gitlab.com)

mentioned in merge request nofusscomputing/projects/ansible/ansible_playbooks!49

mentioned in merge request nofusscomputing/projects/ansible/ansible_playbooks!49
jon_nfc commented 2023-12-15 06:52:09 +00:00 (Migrated from gitlab.com)

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@ca4239eb719a5b0933182a1a4db08107db12caed

mentioned in commit nofusscomputing/projects/ansible/ansible_playbooks@ca4239eb719a5b0933182a1a4db08107db12caed
jon_nfc commented 2023-12-15 06:52:51 +00:00 (Migrated from gitlab.com)

mentioned in merge request nofusscomputing/projects/ansible/ansible_playbooks!50

mentioned in merge request nofusscomputing/projects/ansible/ansible_playbooks!50
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Reference: infrastructure/nodered_ldap_self_service#6
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