@ -1 +1,2 @@
|
||||
from .history import History
|
||||
from . import ticket_comment_base
|
||||
|
||||
285
app/core/models/ticket_comment_base.py
Normal file
285
app/core/models/ticket_comment_base.py
Normal file
@ -0,0 +1,285 @@
|
||||
from django.db import models
|
||||
|
||||
from access.fields import AutoCreatedField, AutoLastModifiedField
|
||||
from access.models.entity import Entity
|
||||
from access.models.tenancy import TenancyObject
|
||||
|
||||
from core import exceptions as centurion_exception
|
||||
from core.lib.feature_not_used import FeatureNotUsed
|
||||
from core.lib.slash_commands import SlashCommands
|
||||
from core.models.ticket_base import TicketBase
|
||||
from core.models.ticket.ticket_comment_category import TicketCommentCategory
|
||||
|
||||
|
||||
|
||||
class TicketCommentBase(
|
||||
SlashCommands,
|
||||
TenancyObject
|
||||
):
|
||||
|
||||
|
||||
save_model_history: bool = False
|
||||
|
||||
|
||||
class Meta:
|
||||
|
||||
ordering = [
|
||||
'id'
|
||||
]
|
||||
|
||||
unique_together = ('external_system', 'external_ref',)
|
||||
|
||||
verbose_name = "Ticket Comment"
|
||||
|
||||
verbose_name_plural = "Ticket Comments"
|
||||
|
||||
|
||||
|
||||
model_notes = None
|
||||
|
||||
is_global = None
|
||||
|
||||
|
||||
id = models.AutoField(
|
||||
blank = False,
|
||||
help_text = 'Comment ID Number',
|
||||
primary_key = True,
|
||||
unique = True,
|
||||
verbose_name = 'Number',
|
||||
)
|
||||
|
||||
parent = models.ForeignKey(
|
||||
'self',
|
||||
blank = True,
|
||||
default = None,
|
||||
help_text = 'Parent ID for creating discussion threads',
|
||||
null = True,
|
||||
on_delete = models.PROTECT,
|
||||
verbose_name = 'Parent Comment',
|
||||
)
|
||||
|
||||
ticket = models.ForeignKey(
|
||||
TicketBase,
|
||||
blank = False,
|
||||
help_text = 'Ticket this comment belongs to',
|
||||
null = False,
|
||||
on_delete = models.PROTECT,
|
||||
verbose_name = 'Ticket',
|
||||
)
|
||||
|
||||
external_ref = models.IntegerField(
|
||||
blank = True,
|
||||
default = None,
|
||||
help_text = 'External System reference',
|
||||
null = True,
|
||||
verbose_name = 'Reference Number',
|
||||
) # external reference or null. i.e. github issue number
|
||||
|
||||
external_system = models.IntegerField(
|
||||
blank = True,
|
||||
choices=TicketBase.Ticket_ExternalSystem,
|
||||
default=None,
|
||||
help_text = 'External system this item derives',
|
||||
null=True,
|
||||
verbose_name = 'External System',
|
||||
)
|
||||
|
||||
@property
|
||||
def get_comment_type(self):
|
||||
|
||||
comment_type = str(self.Meta.verbose_name).lower().replace(
|
||||
' ', '_'
|
||||
)
|
||||
|
||||
return comment_type
|
||||
|
||||
|
||||
comment_type = models.CharField(
|
||||
blank = False,
|
||||
default = str(Meta.verbose_name).lower().replace(' ', '_'),
|
||||
help_text = 'Type this comment is. derived from Meta.verbose_name',
|
||||
max_length = 30,
|
||||
null = False,
|
||||
verbose_name = 'Type',
|
||||
)
|
||||
|
||||
category = models.ForeignKey(
|
||||
TicketCommentCategory,
|
||||
blank = True,
|
||||
default = None,
|
||||
help_text = 'Category of the comment',
|
||||
null = True,
|
||||
on_delete = models.PROTECT,
|
||||
verbose_name = 'Category',
|
||||
)
|
||||
|
||||
body = models.TextField(
|
||||
blank = False,
|
||||
help_text = 'Comment contents',
|
||||
null = False,
|
||||
verbose_name = 'Comment',
|
||||
)
|
||||
|
||||
private = models.BooleanField(
|
||||
blank = False,
|
||||
default = False,
|
||||
help_text = 'Is this comment private',
|
||||
null = False,
|
||||
verbose_name = 'Private',
|
||||
)
|
||||
|
||||
duration = models.IntegerField(
|
||||
blank = False,
|
||||
default = 0,
|
||||
help_text = 'Time spent in seconds',
|
||||
null = False,
|
||||
verbose_name = 'Duration',
|
||||
)
|
||||
|
||||
estimation = models.IntegerField(
|
||||
blank = False,
|
||||
default = 0,
|
||||
help_text = 'Time estimation in seconds',
|
||||
null = False,
|
||||
verbose_name = 'Estimate',
|
||||
)
|
||||
|
||||
template = models.ForeignKey(
|
||||
'self',
|
||||
blank= True,
|
||||
default = None,
|
||||
help_text = 'Comment Template to use',
|
||||
null = True,
|
||||
on_delete = models.SET_NULL,
|
||||
related_name = 'comment_template',
|
||||
verbose_name = 'Template',
|
||||
)
|
||||
|
||||
is_template = models.BooleanField(
|
||||
blank = False,
|
||||
default = False,
|
||||
help_text = 'Is this comment a template',
|
||||
null = False,
|
||||
verbose_name = 'Template',
|
||||
)
|
||||
|
||||
source = models.IntegerField(
|
||||
blank = False,
|
||||
choices = TicketBase.TicketSource,
|
||||
default = TicketBase.TicketSource.HELPDESK,
|
||||
help_text = 'Origin type for this comment',
|
||||
null = False,
|
||||
verbose_name = 'Source',
|
||||
)
|
||||
|
||||
user = models.ForeignKey(
|
||||
Entity,
|
||||
blank= False,
|
||||
help_text = 'Who made the comment',
|
||||
null = True,
|
||||
on_delete = models.PROTECT,
|
||||
related_name = 'comment_user',
|
||||
verbose_name = 'User',
|
||||
)
|
||||
|
||||
is_closed = models.BooleanField(
|
||||
blank = False,
|
||||
default = False,
|
||||
help_text = 'Is this comment considered Closed?',
|
||||
null = False,
|
||||
verbose_name = 'Comment Closed',
|
||||
)
|
||||
|
||||
date_closed = models.DateTimeField(
|
||||
blank = True,
|
||||
help_text = 'Date ticket closed',
|
||||
null = True,
|
||||
verbose_name = 'Closed Date',
|
||||
)
|
||||
|
||||
created = AutoCreatedField(
|
||||
editable = True,
|
||||
)
|
||||
|
||||
modified = AutoLastModifiedField()
|
||||
|
||||
# this model is not intended to be viewable on its
|
||||
# own page due to being a sub model
|
||||
page_layout: list = []
|
||||
|
||||
|
||||
# this model is not intended to be viewable via
|
||||
# a table as it's a sub-model
|
||||
table_fields: list = []
|
||||
|
||||
|
||||
def clean(self):
|
||||
|
||||
if not self.is_template:
|
||||
|
||||
if self.is_closed and self.date_closed is None:
|
||||
|
||||
raise centurion_exception.ValidationError(
|
||||
detail = {
|
||||
'date_closed': 'Ticket has been marked as closed and field date_closed is empty.'
|
||||
},
|
||||
code = 'ticket_closed_no_date'
|
||||
)
|
||||
|
||||
|
||||
try:
|
||||
|
||||
self.ticket.get_can_resolve(raise_exceptions = True)
|
||||
|
||||
except centurion_exception.ValidationError as err:
|
||||
|
||||
raise centurion_exception.ValidationError(
|
||||
detail = {
|
||||
'body': err.detail['status']
|
||||
},
|
||||
code = err.code
|
||||
)
|
||||
|
||||
|
||||
def get_url_kwargs_notes(self):
|
||||
|
||||
return FeatureNotUsed
|
||||
|
||||
|
||||
@property
|
||||
def parent_object(self):
|
||||
""" Fetch the parent object """
|
||||
|
||||
return self.ticket
|
||||
|
||||
|
||||
def save(self, force_insert=False, force_update=False, using=None, update_fields=None):
|
||||
|
||||
self.organization = self.ticket.organization
|
||||
|
||||
body = self.body
|
||||
|
||||
self.body = self.slash_command(self.body)
|
||||
|
||||
if(
|
||||
(
|
||||
(
|
||||
body is not None
|
||||
and body != ''
|
||||
)
|
||||
and (
|
||||
self.body is not None
|
||||
and self.body != ''
|
||||
)
|
||||
)
|
||||
or self.comment_type == self.CommentType.SOLUTION
|
||||
):
|
||||
|
||||
super().save(force_insert=force_insert, force_update=force_update, using=using, update_fields=update_fields)
|
||||
|
||||
# if self.comment_type == self.CommentType.SOLUTION:
|
||||
|
||||
# update_ticket = self.ticket.__class__.objects.get(pk=self.ticket.id)
|
||||
# update_ticket.status = int(TicketBase.TicketStatus.All.SOLVED.value)
|
||||
|
||||
# update_ticket.save()
|
||||
Reference in New Issue
Block a user