@ -157,25 +157,10 @@ When using slash commands, there is only to be one slash command per line. All s
|
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summary: true
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## Ticket Types
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## Re-Opening a Ticket
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::: app.core.models.ticket.ticket.Ticket.TicketType
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options:
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inherited_members: false
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members: []
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show_bases: false
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show_submodules: false
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summary: true
|
||||
To re-open a ticket is as simple as changing the status and saving. Not everyone can re-open a ticket, it depends upon the following:
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- The user who raised the ticket can re-open the ticket only when the status is `SOLVED`
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## Ticket Comments
|
||||
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Within Centurion ERP the ticket comment model is common to all comment types. As with tickets the differences are the available fields, which depend upon comment type and permissions.
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::: app.core.models.ticket.ticket_comment.TicketComment.CommentType
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||||
options:
|
||||
inherited_members: false
|
||||
members: []
|
||||
show_bases: false
|
||||
show_submodules: false
|
||||
summary: true
|
||||
- A User with `Triage` permission can re-open a ticket when the status is `SOLVED` or `CLOSED` regardless of who raised the ticket.
|
||||
|
Reference in New Issue
Block a user