750
app/core/models/ticket_base.py
Normal file
750
app/core/models/ticket_base.py
Normal file
@ -0,0 +1,750 @@
|
||||
import datetime
|
||||
|
||||
from django.contrib.auth.models import User
|
||||
from django.db import models
|
||||
|
||||
from rest_framework.reverse import reverse
|
||||
|
||||
from access.fields import AutoCreatedField, AutoLastModifiedField
|
||||
from access.models.entity import Entity
|
||||
from access.models.tenancy import TenancyObject
|
||||
|
||||
from core import exceptions as centurion_exception
|
||||
from core.classes.badge import Badge
|
||||
from core.lib.feature_not_used import FeatureNotUsed
|
||||
from core.lib.slash_commands import SlashCommands
|
||||
from core.models.ticket.ticket_category import TicketCategory
|
||||
from core.models.ticket.ticket_enum_values import TicketValues
|
||||
|
||||
from project_management.models.project_milestone import Project, ProjectMilestone
|
||||
|
||||
|
||||
|
||||
class TicketBase(
|
||||
SlashCommands,
|
||||
TenancyObject,
|
||||
):
|
||||
|
||||
|
||||
save_model_history: bool = False
|
||||
|
||||
class Ticket_ExternalSystem(models.IntegerChoices): # <null|github|gitlab>
|
||||
GITHUB = TicketValues.ExternalSystem._GITHUB_INT, TicketValues.ExternalSystem._GITHUB_VALUE
|
||||
GITLAB = TicketValues.ExternalSystem._GITLAB_INT, TicketValues.ExternalSystem._GITLAB_VALUE
|
||||
|
||||
CUSTOM_1 = TicketValues.ExternalSystem._CUSTOM_1_INT, TicketValues.ExternalSystem._CUSTOM_1_VALUE
|
||||
CUSTOM_2 = TicketValues.ExternalSystem._CUSTOM_2_INT, TicketValues.ExternalSystem._CUSTOM_2_VALUE
|
||||
CUSTOM_3 = TicketValues.ExternalSystem._CUSTOM_3_INT, TicketValues.ExternalSystem._CUSTOM_3_VALUE
|
||||
CUSTOM_4 = TicketValues.ExternalSystem._CUSTOM_4_INT, TicketValues.ExternalSystem._CUSTOM_4_VALUE
|
||||
CUSTOM_5 = TicketValues.ExternalSystem._CUSTOM_5_INT, TicketValues.ExternalSystem._CUSTOM_5_VALUE
|
||||
CUSTOM_6 = TicketValues.ExternalSystem._CUSTOM_6_INT, TicketValues.ExternalSystem._CUSTOM_6_VALUE
|
||||
CUSTOM_7 = TicketValues.ExternalSystem._CUSTOM_7_INT, TicketValues.ExternalSystem._CUSTOM_7_VALUE
|
||||
CUSTOM_8 = TicketValues.ExternalSystem._CUSTOM_8_INT, TicketValues.ExternalSystem._CUSTOM_8_VALUE
|
||||
CUSTOM_9 = TicketValues.ExternalSystem._CUSTOM_9_INT, TicketValues.ExternalSystem._CUSTOM_9_VALUE
|
||||
|
||||
|
||||
|
||||
class TicketStatus(models.IntegerChoices): # <draft|open|closed|in progress|assigned|solved|invalid>
|
||||
""" Ticket Status
|
||||
|
||||
To add more status', override this class within your sub-model
|
||||
"""
|
||||
|
||||
DRAFT = TicketValues._DRAFT_INT, TicketValues._DRAFT_STR
|
||||
NEW = TicketValues._NEW_INT, TicketValues._NEW_STR
|
||||
ASSIGNED = TicketValues._ASSIGNED_INT, TicketValues._ASSIGNED_STR
|
||||
ASSIGNED_PLANNING = TicketValues._ASSIGNED_PLANNING_INT, TicketValues._ASSIGNED_PLANNING_STR
|
||||
PENDING = TicketValues._PENDING_INT, TicketValues._PENDING_STR
|
||||
SOLVED = TicketValues._SOLVED_INT, TicketValues._SOLVED_STR
|
||||
CLOSED = TicketValues._CLOSED_INT, TicketValues._CLOSED_STR
|
||||
# DUPLICATE =
|
||||
INVALID = TicketValues._INVALID_INT, TicketValues._INVALID_STR
|
||||
|
||||
|
||||
|
||||
class TicketUrgency(models.IntegerChoices): # <null|github|gitlab>
|
||||
VERY_LOW = '1', 'Very Low'
|
||||
LOW = '2', 'Low'
|
||||
MEDIUM = '3', 'Medium'
|
||||
HIGH = '4', 'High'
|
||||
VERY_HIGH = '5', 'Very High'
|
||||
|
||||
|
||||
|
||||
class TicketImpact(models.IntegerChoices):
|
||||
VERY_LOW = '1', 'Very Low'
|
||||
LOW = '2', 'Low'
|
||||
MEDIUM = '3', 'Medium'
|
||||
HIGH = '4', 'High'
|
||||
VERY_HIGH = '5', 'Very High'
|
||||
|
||||
|
||||
|
||||
class TicketPriority(models.IntegerChoices):
|
||||
VERY_LOW = TicketValues.Priority._VERY_LOW_INT, TicketValues.Priority._VERY_LOW_VALUE
|
||||
LOW = TicketValues.Priority._LOW_INT, TicketValues.Priority._LOW_VALUE
|
||||
MEDIUM = TicketValues.Priority._MEDIUM_INT, TicketValues.Priority._MEDIUM_VALUE
|
||||
HIGH = TicketValues.Priority._HIGH_INT, TicketValues.Priority._HIGH_VALUE
|
||||
VERY_HIGH = TicketValues.Priority._VERY_HIGH_INT, TicketValues.Priority._VERY_HIGH_VALUE
|
||||
MAJOR = TicketValues.Priority._MAJOR_INT, TicketValues.Priority._MAJOR_VALUE
|
||||
|
||||
|
||||
|
||||
class TicketSource(models.IntegerChoices):
|
||||
"""Source of the comment"""
|
||||
|
||||
DIRECT = '1', 'Direct'
|
||||
EMAIL = '2', 'E-Mail'
|
||||
HELPDESK = '3', 'Helpdesk'
|
||||
PHONE = '4', 'Phone'
|
||||
SERVICE_CATALOG = '5', 'Service Catalog'
|
||||
SMS = '6', 'SMS Message'
|
||||
|
||||
|
||||
|
||||
class Meta:
|
||||
|
||||
ordering = [
|
||||
'id'
|
||||
]
|
||||
|
||||
unique_together = ('external_system', 'external_ref',)
|
||||
|
||||
verbose_name = "Ticket"
|
||||
|
||||
verbose_name_plural = "Tickets"
|
||||
|
||||
|
||||
def validate_not_null(field):
|
||||
|
||||
if field is None:
|
||||
|
||||
return False
|
||||
|
||||
return True
|
||||
|
||||
|
||||
|
||||
id = models.AutoField(
|
||||
blank = False,
|
||||
help_text = 'Ticket ID Number',
|
||||
primary_key = True,
|
||||
unique = True,
|
||||
verbose_name = 'Number',
|
||||
)
|
||||
|
||||
external_system = models.IntegerField(
|
||||
blank = True,
|
||||
choices = Ticket_ExternalSystem,
|
||||
default = None,
|
||||
help_text = 'External system this item derives',
|
||||
null = True,
|
||||
verbose_name = 'External System',
|
||||
)
|
||||
|
||||
external_ref = models.IntegerField(
|
||||
blank = True,
|
||||
default = None,
|
||||
help_text = 'External System reference',
|
||||
null = True,
|
||||
verbose_name = 'Reference Number',
|
||||
) # external reference or null. i.e. github issue number
|
||||
|
||||
parent_ticket = models.ForeignKey(
|
||||
'self',
|
||||
blank = True,
|
||||
default = None,
|
||||
help_text = 'Parent of this ticket',
|
||||
null = True,
|
||||
on_delete = models.PROTECT,
|
||||
verbose_name = 'Parent Ticket'
|
||||
)
|
||||
|
||||
model_notes = None
|
||||
|
||||
is_global = None
|
||||
|
||||
@property
|
||||
def get_ticket_type(self):
|
||||
"""Fetch the Ticket Type
|
||||
|
||||
You can safely override this function as long as it's called or the
|
||||
logic is included in your over-ridden function.
|
||||
|
||||
Returns:
|
||||
str: The models `Meta.verbose_name` in lowercase and without spaces
|
||||
None: The ticket is for the Base class. Used to prevent creating a base ticket.
|
||||
"""
|
||||
|
||||
ticket_type = str(self.Meta.verbose_name).lower().replace(' ', '_')
|
||||
|
||||
if ticket_type == 'ticket':
|
||||
|
||||
return None
|
||||
|
||||
return ticket_type
|
||||
|
||||
|
||||
ticket_type = models.CharField(
|
||||
blank = True,
|
||||
default = Meta.verbose_name.lower().replace(' ', '_'),
|
||||
help_text = 'Ticket Type. (derived from ticket model)',
|
||||
max_length = 30,
|
||||
null = False,
|
||||
validators = [
|
||||
validate_not_null
|
||||
],
|
||||
verbose_name = 'Ticket Type',
|
||||
)
|
||||
|
||||
status = models.IntegerField( # will require validation by ticket type as status for types will be different
|
||||
blank = False,
|
||||
choices = TicketStatus,
|
||||
default = TicketStatus.NEW,
|
||||
help_text = 'Status of ticket',
|
||||
null = False,
|
||||
verbose_name = 'Status',
|
||||
)
|
||||
|
||||
@property
|
||||
def status_badge(self):
|
||||
|
||||
text:str = 'Add'
|
||||
|
||||
if self.status:
|
||||
|
||||
text:str = str(self.get_status_display())
|
||||
style:str = text.replace('(', '')
|
||||
style = style.replace(')', '')
|
||||
style = style.replace(' ', '_')
|
||||
|
||||
return Badge(
|
||||
icon_name = f'ticket_status_{style.lower()}',
|
||||
icon_style = f'ticket-status-icon ticket-status-icon-{style.lower()}',
|
||||
text = text,
|
||||
text_style = f'ticket-status-text badge-text-ticket_status-{style.lower()}',
|
||||
)
|
||||
|
||||
category = models.ForeignKey(
|
||||
TicketCategory,
|
||||
blank = True,
|
||||
help_text = 'Category for this ticket',
|
||||
null = True,
|
||||
on_delete = models.PROTECT,
|
||||
verbose_name = 'Category',
|
||||
)
|
||||
|
||||
title = models.CharField(
|
||||
blank = False,
|
||||
help_text = "Title of the Ticket",
|
||||
max_length = 150,
|
||||
unique = True,
|
||||
verbose_name = 'Title',
|
||||
)
|
||||
|
||||
description = models.TextField(
|
||||
blank = True,
|
||||
help_text = 'Description for the ticket.',
|
||||
null = True,
|
||||
verbose_name = 'Description',
|
||||
) # text, markdown
|
||||
|
||||
|
||||
private = models.BooleanField(
|
||||
blank = False,
|
||||
default = False,
|
||||
help_text = 'Is this ticket private',
|
||||
null = False,
|
||||
verbose_name = 'Private',
|
||||
)
|
||||
|
||||
@property
|
||||
def ticket_duration(self) -> int:
|
||||
|
||||
comments = self.get_comments()
|
||||
|
||||
duration = comments.aggregate(models.Sum('duration'))['duration__sum']
|
||||
|
||||
if duration is None:
|
||||
|
||||
duration = 0
|
||||
|
||||
return str(duration)
|
||||
|
||||
|
||||
@property
|
||||
def ticket_estimation(self) -> int:
|
||||
|
||||
comments = self.get_comments()
|
||||
|
||||
estimation = comments.aggregate(models.Sum('estimation'))['estimation__sum']
|
||||
|
||||
if estimation is None:
|
||||
|
||||
estimation = 0
|
||||
|
||||
return str(estimation)
|
||||
|
||||
|
||||
project = models.ForeignKey(
|
||||
Project,
|
||||
blank= True,
|
||||
help_text = 'Assign to a project',
|
||||
null = True,
|
||||
on_delete = models.PROTECT,
|
||||
verbose_name = 'Project',
|
||||
)
|
||||
|
||||
milestone = models.ForeignKey(
|
||||
ProjectMilestone,
|
||||
blank = True,
|
||||
help_text = 'Assign to a milestone',
|
||||
null = True,
|
||||
on_delete = models.PROTECT,
|
||||
verbose_name = 'Project Milestone',
|
||||
)
|
||||
|
||||
urgency = models.IntegerField(
|
||||
blank = True,
|
||||
choices=TicketUrgency,
|
||||
default=TicketUrgency.VERY_LOW,
|
||||
help_text = 'How urgent is this tickets resolution for the user?',
|
||||
null=True,
|
||||
verbose_name = 'Urgency',
|
||||
)
|
||||
|
||||
|
||||
@property
|
||||
def urgency_badge(self):
|
||||
|
||||
if self.urgency is None:
|
||||
|
||||
return None
|
||||
|
||||
text = self.get_urgency_display()
|
||||
|
||||
return Badge(
|
||||
icon_name = 'circle',
|
||||
icon_style = f"status {text.lower().replace(' ', '-')}",
|
||||
text = text,
|
||||
text_style = '',
|
||||
)
|
||||
|
||||
|
||||
impact = models.IntegerField(
|
||||
blank = True,
|
||||
choices=TicketImpact,
|
||||
default=TicketImpact.VERY_LOW,
|
||||
help_text = 'End user assessed impact',
|
||||
null=True,
|
||||
verbose_name = 'Impact',
|
||||
)
|
||||
|
||||
|
||||
@property
|
||||
def impact_badge(self):
|
||||
|
||||
if self.impact is None:
|
||||
|
||||
return None
|
||||
|
||||
|
||||
text = self.get_impact_display()
|
||||
|
||||
return Badge(
|
||||
icon_name = 'circle',
|
||||
icon_style = f"status {text.lower().replace(' ', '-')}",
|
||||
text = text,
|
||||
text_style = '',
|
||||
)
|
||||
|
||||
|
||||
priority = models.IntegerField(
|
||||
blank = True,
|
||||
choices=TicketPriority,
|
||||
default=TicketPriority.VERY_LOW,
|
||||
help_text = 'What priority should this ticket for its completion',
|
||||
null=True,
|
||||
verbose_name = 'Priority',
|
||||
)
|
||||
|
||||
|
||||
@property
|
||||
def priority_badge(self):
|
||||
|
||||
if self.priority is None:
|
||||
|
||||
return None
|
||||
|
||||
text = self.get_priority_display()
|
||||
|
||||
return Badge(
|
||||
icon_name = 'circle',
|
||||
icon_style = f"status {text.lower().replace(' ', '-')}",
|
||||
text = text,
|
||||
text_style = '',
|
||||
)
|
||||
|
||||
|
||||
opened_by = models.ForeignKey(
|
||||
User,
|
||||
blank = False,
|
||||
help_text = 'Who is the ticket for',
|
||||
null = False,
|
||||
on_delete = models.PROTECT,
|
||||
related_name = 'ticket_opened',
|
||||
verbose_name = 'Opened By',
|
||||
)
|
||||
|
||||
subscribed_to = models.ManyToManyField(
|
||||
Entity,
|
||||
blank = True,
|
||||
help_text = 'Users / Groups subscribed to the ticket',
|
||||
# on_delete = models.PROTECT,
|
||||
related_name = 'ticket_subscription',
|
||||
symmetrical = False,
|
||||
verbose_name = 'Users / Groups Subscribed',
|
||||
)
|
||||
|
||||
assigned_to = models.ManyToManyField(
|
||||
Entity,
|
||||
blank= True,
|
||||
help_text = 'Users / Groups assigned to the ticket',
|
||||
# on_delete = models.PROTECT,
|
||||
related_name = 'ticket_assigned',
|
||||
symmetrical = False,
|
||||
verbose_name = 'Users / Groups Assigned',
|
||||
)
|
||||
|
||||
planned_start_date = models.DateTimeField(
|
||||
blank = True,
|
||||
help_text = 'Planned start date.',
|
||||
null = True,
|
||||
verbose_name = 'Planned Start Date',
|
||||
)
|
||||
|
||||
planned_finish_date = models.DateTimeField(
|
||||
blank = True,
|
||||
help_text = 'Planned finish date',
|
||||
null = True,
|
||||
verbose_name = 'Planned Finish Date',
|
||||
)
|
||||
|
||||
real_start_date = models.DateTimeField(
|
||||
blank = True,
|
||||
help_text = 'Real start date',
|
||||
null = True,
|
||||
verbose_name = 'Real Start Date',
|
||||
)
|
||||
|
||||
real_finish_date = models.DateTimeField(
|
||||
blank = True,
|
||||
help_text = 'Real finish date',
|
||||
null = True,
|
||||
verbose_name = 'Real Finish Date',
|
||||
)
|
||||
|
||||
is_deleted = models.BooleanField(
|
||||
blank = True,
|
||||
default = False,
|
||||
help_text = 'Is the ticket deleted? And ready to be purged',
|
||||
null = False,
|
||||
verbose_name = 'Deleted',
|
||||
)
|
||||
|
||||
is_solved = models.BooleanField(
|
||||
blank = True,
|
||||
default = False,
|
||||
help_text = 'Is this ticket solved?',
|
||||
null = False,
|
||||
verbose_name = 'Solved',
|
||||
)
|
||||
|
||||
date_solved = models.DateTimeField(
|
||||
blank = True,
|
||||
help_text = 'Date ticket solved',
|
||||
null = True,
|
||||
verbose_name = 'Solved Date',
|
||||
) # update everytime the ticket is solved.
|
||||
|
||||
is_closed = models.BooleanField(
|
||||
blank = True,
|
||||
default = False,
|
||||
help_text = 'Is this ticket closed?',
|
||||
null = False,
|
||||
verbose_name = 'Closed',
|
||||
)
|
||||
|
||||
date_closed = models.DateTimeField(
|
||||
blank = True,
|
||||
help_text = 'Date ticket closed',
|
||||
null = True,
|
||||
verbose_name = 'Closed Date',
|
||||
)
|
||||
|
||||
created = AutoCreatedField(
|
||||
editable = True,
|
||||
)
|
||||
|
||||
modified = AutoLastModifiedField()
|
||||
|
||||
|
||||
|
||||
# this model uses a custom page layout
|
||||
page_layout: list = []
|
||||
|
||||
table_fields: list = [
|
||||
'id',
|
||||
'title',
|
||||
'status_badge',
|
||||
'priority_badge',
|
||||
'impact_badge',
|
||||
'urgency_badge',
|
||||
'opened_by',
|
||||
'organization',
|
||||
'created'
|
||||
]
|
||||
|
||||
|
||||
def __str__(self):
|
||||
|
||||
return self.title
|
||||
|
||||
|
||||
def clean(self):
|
||||
"""Model Validation
|
||||
|
||||
Raises:
|
||||
centurion_exception.ValidationError: Milestone project does not
|
||||
match the project assigned to the ticket.
|
||||
centurion_exception.ValidationError: Tried to solve a ticket when
|
||||
there are unresolved ticket comments.
|
||||
"""
|
||||
|
||||
if self.milestone:
|
||||
|
||||
if self.milestone.project != self.project:
|
||||
|
||||
raise centurion_exception.ValidationError(
|
||||
detail = {
|
||||
'milestone': f'Milestone is from project {self.milestone.project} when it should be from project {self.project}.'
|
||||
},
|
||||
code = 'milestone_different_project'
|
||||
)
|
||||
|
||||
if self.is_solved:
|
||||
|
||||
self.get_can_resolve( raise_exceptions = True )
|
||||
|
||||
|
||||
|
||||
if self.is_closed:
|
||||
|
||||
self.get_can_close( raise_exceptions = True )
|
||||
|
||||
|
||||
|
||||
|
||||
def get_can_close(self, raise_exceptions = False ) -> bool:
|
||||
|
||||
if not self.is_solved and not raise_exceptions:
|
||||
|
||||
return False
|
||||
|
||||
elif not self.is_solved and raise_exceptions:
|
||||
|
||||
raise centurion_exception.ValidationError(
|
||||
detail = {
|
||||
'status': 'You cant close this ticket.'
|
||||
},
|
||||
code = 'ticket_close_failed_validation'
|
||||
)
|
||||
|
||||
|
||||
return True
|
||||
|
||||
def get_can_resolve(self, raise_exceptions = False ) -> bool:
|
||||
|
||||
ticket_comments = self.get_comments( include_threads = True )
|
||||
|
||||
if self.is_solved:
|
||||
|
||||
for comment in ticket_comments:
|
||||
|
||||
if not comment.is_closed and not raise_exceptions:
|
||||
|
||||
return False
|
||||
|
||||
elif not comment.is_closed and raise_exceptions:
|
||||
|
||||
raise centurion_exception.ValidationError(
|
||||
detail = {
|
||||
'status': 'You cant solved a ticket when there are un-resolved comments.'
|
||||
},
|
||||
code = 'resolution_with_un_resolved_comment_denied'
|
||||
)
|
||||
|
||||
return True
|
||||
|
||||
|
||||
def get_comments(self, include_threads = False):
|
||||
|
||||
if hasattr(self, '_ticket_comments'):
|
||||
|
||||
return self._ticket_comments
|
||||
|
||||
from core.models.ticket_comment_base import TicketCommentBase
|
||||
|
||||
if include_threads:
|
||||
|
||||
self._ticket_comments = TicketCommentBase.objects.filter(
|
||||
ticket = self.id,
|
||||
).order_by('created')
|
||||
|
||||
else:
|
||||
|
||||
self._ticket_comments = TicketCommentBase.objects.filter(
|
||||
ticket = self.id,
|
||||
parent = None,
|
||||
).order_by('created')
|
||||
|
||||
|
||||
return self._ticket_comments
|
||||
|
||||
|
||||
|
||||
|
||||
def get_related_field_name(self) -> str:
|
||||
|
||||
meta = getattr(self, '_meta')
|
||||
|
||||
for related_object in getattr(meta, 'related_objects', []):
|
||||
|
||||
if not issubclass(related_object.related_model, TicketBase):
|
||||
|
||||
continue
|
||||
|
||||
if getattr(self, related_object.name, None):
|
||||
|
||||
if(
|
||||
not str(related_object.name).endswith('history')
|
||||
and not str(related_object.name).endswith('notes')
|
||||
):
|
||||
|
||||
return related_object.name
|
||||
break
|
||||
|
||||
|
||||
return ''
|
||||
|
||||
|
||||
def get_related_model(self):
|
||||
"""Recursive model Fetch
|
||||
|
||||
Returns the lowest model found in a chain of inherited models.
|
||||
|
||||
Args:
|
||||
model (models.Model, optional): Model to fetch the child model from. Defaults to None.
|
||||
|
||||
Returns:
|
||||
models.Model: Lowset model found in inherited model chain
|
||||
"""
|
||||
|
||||
related_model_name = self.get_related_field_name()
|
||||
|
||||
related_model = getattr(self, related_model_name, None)
|
||||
|
||||
if related_model_name == '':
|
||||
|
||||
related_model = None
|
||||
|
||||
elif related_model is None:
|
||||
|
||||
related_model = self
|
||||
|
||||
elif hasattr(related_model, 'get_related_field_name'):
|
||||
|
||||
if related_model.get_related_field_name() != '':
|
||||
|
||||
related_model = related_model.get_related_model()
|
||||
|
||||
|
||||
return related_model
|
||||
|
||||
|
||||
|
||||
|
||||
def get_url( self, request = None ) -> str:
|
||||
|
||||
ticket_type = self.ticket_type
|
||||
|
||||
kwargs = self.get_url_kwargs()
|
||||
|
||||
if ticket_type == 'project_task':
|
||||
|
||||
kwargs.update({
|
||||
'project_id': self.project.id
|
||||
})
|
||||
|
||||
|
||||
if request:
|
||||
|
||||
return reverse(f"v2:_api_v2_ticket_sub-detail", request=request, kwargs = kwargs )
|
||||
|
||||
return reverse(f"v2:_api_v2_ticket_sub-detail", kwargs = kwargs )
|
||||
|
||||
|
||||
def get_url_kwargs(self) -> dict:
|
||||
|
||||
model = self.get_related_model()
|
||||
|
||||
if len(self._meta.parents) == 0 and model is None:
|
||||
|
||||
return {
|
||||
'pk': self.id
|
||||
}
|
||||
|
||||
if model is None:
|
||||
|
||||
model = self
|
||||
|
||||
kwargs = {
|
||||
'ticket_model': str(model._meta.verbose_name).lower().replace(' ', '_'),
|
||||
}
|
||||
|
||||
if model.pk:
|
||||
|
||||
kwargs.update({
|
||||
'pk': model.id
|
||||
})
|
||||
|
||||
return kwargs
|
||||
|
||||
|
||||
def get_url_kwargs_notes(self):
|
||||
|
||||
return FeatureNotUsed
|
||||
|
||||
|
||||
def save(self, force_insert=False, force_update=False, using=None, update_fields=None):
|
||||
|
||||
related_model = self.get_related_model()
|
||||
|
||||
if related_model is None:
|
||||
|
||||
related_model = self
|
||||
|
||||
if self.ticket_type != str(related_model._meta.verbose_name).lower().replace(' ', '_'):
|
||||
|
||||
self.ticket_type = str(related_model._meta.verbose_name).lower().replace(' ', '_')
|
||||
|
||||
if self.date_solved is None and self.is_solved:
|
||||
|
||||
self.date_solved = datetime.datetime.now(tz=datetime.timezone.utc).replace(microsecond=0).isoformat()
|
||||
|
||||
if self.date_closed is None and self.is_closed:
|
||||
|
||||
self.date_closed = datetime.datetime.now(tz=datetime.timezone.utc).replace(microsecond=0).isoformat()
|
||||
|
||||
super().save(force_insert=force_insert, force_update=force_update, using=using, update_fields=update_fields)
|
||||
|
||||
Reference in New Issue
Block a user