docs(assistance): document kb for user

!43 #10

docs/projects/centurion_erp/user/assistance/index.md

@@ -6,3 +6,9 @@ template: project.html
 about: https://gitlab.com/nofusscomputing/infrastructure/configuration-management/centurion_erp
 ---
 
+The Assistance module within Centurion ERP is intended to cover those items that are end user facing. These items are generally for an organizations IT users to be able to obtain "Assistance."
+
+
+## Features
+
+- [Knowledge Base](./knowledge_base.md)

docs/projects/centurion_erp/user/assistance/knowledge_base.md

@@ -6,3 +6,48 @@ template: project.html
 about: https://gitlab.com/nofusscomputing/infrastructure/configuration-management/centurion_erp
 ---
 
+A Knowledge Base forms part of the ITSM, specifically Information Management. Information Management is intended to capture all available data within an organization, not just the IT department. This information is then categorised and presented to the users that require it.
+
+
+## Article
+
+Article content is intended to be written in markdown, which provides for a richer user experience. To create an article the following fields are are available:
+
+- Title _Article title_
+
+- Summary _Short summary of the article_
+
+- Content _article content_
+
+- Category _article category_
+
+- Release Date _date to publish the article_
+
+    !!! info
+        If no release date is set, the article will be published immediately.
+
+- Expiry Date _date the article expires_
+
+    !!! info
+        Not specifying an expiry date means that the article will remain published indefinitely.
+
+- Target Team(s) _team(s) to make the article available for_
+
+- Target User _user to target the article for_
+
+- Responsible User _the user who is considered the owner_
+
+- Responsible Team(s) _the team or teams who is considered the owner_
+
+- Public _if the article is to be made available to public user (users who are not logged in)_ _[See #144](https://gitlab.com/nofusscomputing/projects/centurion_erp/-/issues/144)_
+
+!!! info
+    An article must either have a target user or target group. Not both.
+
+!!! info
+    An article can have a responsible user or responsible team(s). Not both.
+
+
+### Notes
+
+Notes can be added to an article that is intended to be article owner notes. these notes are not made available as part of the article.