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This runbook details the process for requesting a new user. Any authenticated user can request that a new user be created. Our system for introducing new users is by referral only.

Request Workflow

  1. Navigate and log into the helpdesk

  2. On login you are presented with the Service Catalog, Click on the New User Icon.

  3. complete the form and submit.

On submitting the form, the requester and on creation of the user, the user. Will receive notification via E-Mail at each step of the user creation process. This notification will also include the details for the new user to activate their account.


This page is part of our Project ITIL Runbooks.

Page Metadata
Version: ToDo: place files short git commit here
Date Created: 2023-08-26
Date Edited: 2024-02-08


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